DocumentationHubServices

Contact support

Updated

If you run into an error or need more help, contact HubServices JSC customer support. Having the information below ready helps the technician solve it faster.

Information to include

  • Café name and address.
  • Contact phone number.
  • What went wrong: what you were doing, the message shown, and on the server or which client PC.
  • A screenshot of the error (if possible).

How support works

  1. Request: you contact the hotline, the support website or your assigned technician.
  2. Remote support: a support agent calls you back and guides you by phone or connects remotely to the café PC.
  3. On-site support: if it cannot be fixed remotely, the hotline books a technician visit within 48 hours.
  4. Follow-up: the result is recorded to track issues and improve the software.

💡 Tip: Before calling, check Common errors & FAQ — many issues can be fixed in a few minutes.